Refund and Return Policy for Brand Vouchers

Thank you for shopping with Bolt. We are committed to providing you with a seamless and satisfactory experience. Please read our Refund and Return Policy carefully for brand vouchers purchased through our platform.

1. General Policy

Brand vouchers purchased on Bolt are issued and governed by the respective issuing brands. As such, the terms and conditions of use, including refund and return policies, are determined by the issuing brands. We will only be processing refunds to you in cases where the transaction is failed and our account has been credited.

2. Eligibility for Refunds and Returns

Non-Refundable Vouchers: Most brand vouchers are non-refundable once purchased. Please verify the terms and conditions of the voucher before completing your purchase.

Faulty or Inactive Vouchers: If you encounter any issues with a voucher (e.g., it is not accepted by the issuing brand, or it is inactive), please contact issuing brand’s customer support team immediately.

3. Exchange Policy

Exchanges for brand vouchers are subject to the issuing brand’s policy. If exchanges are permitted, please contact the issuing brand’s customer support team for assistance.

4. Customer Support

For any questions or assistance with refunds and returns, please contact our customer support team:

• Email: support@matestalentglobal.com
• Phone: +91 +91 93916 80945

Business Hours: Monday to Saturday 10 am to 9 pm.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our platform. We encourage you to review this policy periodically to stay informed about our practices.

By purchasing brand vouchers on Bolt, you agree to this Refund and Return Policy.